Reference

Read The Legal Terms Behind Your Account

Your legal footing with us sits in three short documents: the account terms you accept at sign-up, the privacy notice that explains what we store, and the wallet rules that govern every bKash, Nagad and Rocket transfer.

Account termsPrivacy noticeWallet rulesSupport contact

See the lobby Read FAQ

Check Who Can Hold An Account

558hbet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Who can hold an account here is settled by where you live, not by us. We open accounts for supported regions only, and if your local law does not allow play of this kind, the account cannot be used. So check your own position before you

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register. When you accept the terms at sign-up, you confirm the details you gave are your own, that you are old enough under the law where you live, and that the wallet number on the account belongs to you. The wallet rule matters most with bKash,
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Nagad and Rocket. A deposit sent from a friend's number, or a payout requested to one, creates a mismatch we cannot verify, and verification is what releases money. One wallet number per account, kept in your name, saves you a support ticket later. We may pause
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or close an account where these terms are broken, where documents conflict, or where a lawful request requires it. Balances tied to unverified activity stay held until checks finish, and we tell you why in writing when that happens. Nothing on this page is legal advice,
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and no single rule set fits every country. Changes are posted here, and the version on this page is the one that applies to your account from your next log-in.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING

See How We Store And Protect Records

Your record is ours to look after, and we keep it lean. What we store is what the account needs: your name, date of birth, wallet numbers, login and device logs, and the game history that backs a payout query. Nothing gets sold, and we do not trade records with other operators. Access inside our team is limited to the people answering your ticket or running a payment check, and every look-up is logged.

What we hold

Name, date of birth, wallet numbers, login and device logs, plus game history used to settle disputes. We do not ask for anything the account does not need, and your wallet PIN is never stored on our side.

Cookies on this site

Session cookies keep you logged in, and a small set remembers your language and layout choices. You can clear them in your browser whenever you like, though you will need to sign in again on the next visit.

Account security

Each login runs on a one-time code sent to your registered number, so a stolen password alone will not open the account. Change that number through support with your ID, never through a link in a message.

Retention and changes

Records stay while the account is open and for the period after closure that payment and audit rules require. To correct your details or ask for a copy, write from the registered email and we reply in writing.

POLICY CONTACT

Reach The Team About Policy Questions

Policy questions rarely sort themselves out, so we keep the reply path short. Open live chat from inside your account wallet and the agent can see your verification status, the wallet number on file and any hold sitting on the balance, which is usually the reason a payout has not moved. Email suits documents better. Quote your account ID in the first message and we can pull the record without asking you twice.

Account live chat Open chat from your account wallet when a term, a hold or a verification result needs explaining. The agent sees the same record you do, so a name mismatch can often be settled in one sitting.

Email for documents Send ID or wallet screenshots to our support mailbox and put your account ID in the subject line. Attachments stay linked to the account record, which is what the checks team reads when a payout needs a second look.

Payment dispute desk If a bKash, Nagad or Rocket transfer left your wallet but never reached the account, send the transaction ID. We match it against the deposit log and tell you plainly whether it cleared, bounced or went elsewhere.

Ask What Your Account Terms Allow

These are the questions our inbox actually gets, answered without the runaround. Scope, wallet ownership and document checks come up most, so we have put the plain answer to each one here. If yours is about a specific bKash, Nagad or Rocket transfer, keep the transaction ID to hand, because that one detail usually decides whether a hold is a mismatch or just a delay.

It depends on the law where you are and whether that region is supported. We open accounts for eligible regions only; play from an unsupported country cannot be accepted, even if the form opens.

Because the wallet has to be proved yours. A bKash, Nagad or Rocket payout goes to the number on the account, and a document check confirms that number sits in your name.

No. Deposits from a friend's wallet, or payouts to one, create a name mismatch we cannot verify, and the balance stays held until it is sorted. Register your own number and keep it unchanged.

Write from the email address on the account and ask for a copy of your record. We reply in writing with what we hold, and we correct anything wrong once you show the right detail.

It is returned to the wallet number on file once outstanding checks settle and any negative balance is cleared. If a document is still pending, the hold stays until that check finishes.

We post the current version on this page and it applies from your next log-in. Material changes are flagged inside your account wallet, so you see them before you carry on playing.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoBangladesh bKash Help 513 LiveLive Poker Channel

Read The Legal Terms Behind Your Account

See How We Store And Protect Records

Reach The Team About Policy Questions

Ask What Your Account Terms Allow

01 Can I open an account if I am outside Bangladesh?

02 Why does a payout need my ID before it moves?

03 Can I use someone else's bKash number?

04 How do I ask for a copy of my data?

05 What happens to my balance if I close the account?

06 Do the terms change, and how will I know?

Legal

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