Reference

The Terms You Agree To When You Join

These terms are the agreement between you and 558hbet — what we provide, what we expect from your account, and how we settle a dispute.

Account rulesWallet termsWithdrawal checksDispute steps
558hbet The Terms You Agree To When You Join
HOW WE HANDLE IT

Your Data, Security And Requests

Accepting our terms also means accepting how we look after your account record. We hold what we need to run your wallet and meet record-keeping duties, and we limit who inside the business can see it. You can ask what we hold on you, ask for a correction when something is wrong, or ask us to close the account — we will tell you what we can do and what we must keep.

What we store

Account details, login records, wallet transactions and game history. We keep them because a deposit or withdrawal has to be traceable and a dispute has to be checkable later.

Cookies and sessions

Session cookies keep you logged in and tell us if a sign-in comes from an unfamiliar device. Clear them and you will be asked for a fresh one-time code on the next login.

Account security

Your password, your one-time code and your mobile wallet PIN stay with you. We never ask for a bKash, Nagad or Rocket PIN in chat, and a message that does is not from us.

Retention and requests

We keep transaction records for as long as the law requires, then remove them. To see, correct or close your record, write from your registered email so we can verify you first.

TERMS HELP DESK

Ask Us Before You Accept

If a clause reads badly or you want to know how a rule affects your account, ask us before you act on it. Our Bangladesh support team handles terms questions through live chat inside your account and by email, and you can raise a wallet or withdrawal query from the same place. Quote your account number and the section you are reading so we can answer the actual point instead of the general one.

Team online

In-account live chat

Log in, open the chat panel and pick the terms or wallet topic. This is the quickest way to reach a person who can see your account history while you talk.

Email support

Write to our support address with your account number and the clause in question. Attach a screenshot if a deposit through bKash, Nagad or Rocket is the reason you are writing.

Wallet and payout queries

Raise these from the wallet section so the agent sees the transaction reference. Keep the mobile wallet receipt handy — it is the fastest way to close a mismatch.

What You Ask Us About The Terms

Most terms questions come down to money, access or what happens when something goes wrong. Here are the ones our Bangladesh support team answers most, written out the way we would answer them in chat.

Yes. Ticking the box at sign-up and pressing through the account step means you accept the version published on this page that day. If you keep using the lobby afterwards, that same version still applies to your play.

No. One account per person, funded from your own bKash, Nagad or Rocket number. If we find a second account or a wallet that belongs to someone else, we may suspend both while we check who is behind them.

The deposit is treated as a breach of these terms. We will usually hold the balance while you send proof that the wallet is yours, and a payout request tied to a third-party wallet will not clear until that is resolved.

Write from the email registered on your account and tell us what you want to see or change. We verify you first, then respond with what we hold. Some transaction records we must keep even after you close the account.

They can. When we update them we publish the new text here with its effective date. Log in after a long break and read the page again — the version live when you play is the one that covers that session.

Start with in-account live chat and give the transaction reference from your bKash, Nagad or Rocket receipt. If the answer does not settle it, reply on the same thread and ask for the case to be escalated for review.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.